Monthly Archives: December 2015

Canon PIXMA MX870 Print Drivers Not Installing on Windows 10

This is for anyone having a problem installing the print drivers for a Canon Pixma MX870 printer. I have two machines, one is new and came with Windows 10 installed and the other had Windows 10 installed as an upgrade after restoring it to the OEM Windows 7 Home.

The newer downloaded drivers from Canon installed with no problem on the new machine but aborted with an error on the upgraded machine. The error reported was “Canon IJ Driver Installer Has Stopped Working”. After re-downloading, uninstalling, re-installing, restarting, googling, etc. I contacted Canon support. They were very responsive and after several attempts, we finally got the install to complete without error and the printer and software are working great.

The final resolution is listed in this excerpt from a Canon Support email:

  1. From the Start menu, click Settings, Devices, Printers & Scanners.
  2. Towards the bottom of the Printers & Scanners area, turn off Let Windows manage my default printer.
  3. Once this has been done, re-install the drivers again.

You may also have to delete any extra icons of the printer in the Printers & Scanners menu.